Effective Date: November 5, 2025
Welcome to Troob Shielding! These Terms of Service (“Terms”) govern your use of our website (troobshielding.com), phone interactions (224-507-5757), purchase of EMF exposure-related products or services (e.g., Troob’s Test, EMF-shielded homes and bodysuits, consultations), and participation in our crowdfunding campaigns.
By accessing or using our services, products, or campaigns, you agree to these Terms and our Privacy Policy (troobshielding.com/privacy). If you disagree, please do not use our services, products, or contribute to our campaigns. We comply with Illinois consumer laws (e.g., Consumer Fraud Act, 815 ILCS 505/) and applicable California laws (e.g., CCPA).
1. Acceptance of Terms
Using our website, calling our number (224-507-5757), purchasing products or services, or contributing to crowdfunding campaigns means you accept these Terms. You must be 18 or older to use our services or participate in campaigns. For international users, see Section 10.
2. Services Provided
- Core Services:
- Phone: Support: Calls are handled via Quo with recording consent (press 1 or say ‘yes’ to consent; otherwise, directed to voicemail).
- Website: Browse products, place orders, schedule services (e.g., Troob’s Test), and learn about EMF shielding solutions.
- Products: EMF-shielded homes, bodysuits, Troob’s Test, and other EMF exposure-related products.
- Crowdfunding Campaigns:
- We may offer reward-based or donation-based crowdfunding campaigns to fund new EMF products, services, or initiatives (e.g., advanced shielding materials or hospital-compatible solutions).
- Campaigns may use a Flexible Funding model (creators keep all funds, even if the goal isn’t reached) or All-or-Nothing model (funds returned to backers if the goal is not met).
- Campaign details (e.g., goals, rewards, delivery timelines) are provided on campaign pages.
- We may update offerings or campaigns without notice. Availability of products, services, or campaigns is not guaranteed.
3. Use of Services and Campaigns
- Permitted Use:
- Use services and campaigns for lawful purposes (e.g., inquiries, purchases, campaign contributions). Provide accurate information for orders and pledges.
- Backers may pledge to campaigns and receive rewards (e.g., early access to EMF products) as outlined in campaign descriptions.
- Prohibited:
- No misuse of services or campaigns (e.g., spam, harassment, hacking, fraudulent pledges).
- No reselling of campaign rewards without explicit permission from Troob Shielding.
- We may suspend access or cancel campaign pledges for violations of these Terms.
- Phone Interactions: Our IVR system requires recording consent for phone support. If you choose not to consent, you may be directed to voicemail, and any returned calls will include a recording disclosure.
4. Purchases, Payments, and Campaign Pledges
- Orders and Pledges:
- Product Orders: All orders for EMF protection products (e.g., Troob’s Test, EMF-shielded bodysuits, homes) are subject to availability and confirmed via email or phone.
- Campaign Pledges: Contributions to crowdfunding campaigns are processed via Stripe; you authorize charges upon pledging. For Flexible Funding campaigns, funds are kept by Troob Shielding even if the campaign goal is not reached, with no automatic refunds unless specified in the campaign terms. For All-or-Nothing campaigns, pledges are refunded if the campaign goal is not met.
- Pricing: All prices are in USD, excluding taxes and shipping unless otherwise stated. Pricing errors may be corrected at our discretion.
- Payments: Payments for orders and pledges are processed via Stripe. Campaign pledges incur a 5% platform fee + 2.9% + $0.30 per transaction processing fee.
- Return and Refund Policy:
- Terms of Return:
- Products: Returns are accepted within 30 days from the date of delivery.
- Campaign Rewards: Returns for physical rewards (e.g., EMF-shielded bodysuits, Troob’s Test kits) are accepted within 30 days from delivery, subject to the same conditions as product returns. Flexible Funding campaign rewards are non-refunded unless specified below.
- State of Return:
- Products and campaign rewards must be unused, in original condition, and in their original packaging to be eligible for return. Items showing wear, damage (beyond manufacturing defects), or alteration are not returnable.
- Reason for Return:
- Returns are accepted for defective products, wrong items shipped, or unsatisfactory quality (e.g., manufacturing defects in EMF-shielded materials). For non-defective items, returns are accepted at our discretion, provided they meet the state of return criteria.
- Campaign rewards are returnable only for defects or non-delivery within 12 months (Flexible Funding) or if the All-or-Nothing campaign fails to meet its goal.
- Process for Return:
- To initiate a return, contact our customer service team at wendytroob@troobshielding.com (wendytroob@troobshielding.com) or 224-507-5757 to request a Return Merchandise Authorization (RMA) number. Include your order/pledge number, reason for return, and proof of purchase (e.g., receipt, campaign confirmation).
- Package the item securely, include the RMA number, and ship to the address provided by customer service. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Process of Refund:
- Products: Refunds (minus original shipping costs) are processed within 14 days of receiving the returned item, provided it meets eligibility criteria. Refunds are issued to the original payment method (via Stripe). For defective items, we cover return shipping and issue a full refund, including original shipping costs.
- Campaign Rewards: For Flexible Funding campaigns, refunds are issued only for defective rewards or non-delivery within 12 months of the campaign’s estimated delivery date. Refunds follow the same 14-day processing timeline and are issued to the original payment method. All-or-Nothing campaigns automatically refund pledges within 14 days if the goal is not met, with no additional fees.
- If a replacement is preferred over a refund, we may offer a comparable product/reward at our discretion.
- Contact Details: For all return/refund inquiries, email wendytroob@troobshielding.com (wendytroob@troobshielding.com) or call 224-507-5757. Our team is available to assist with RMAs, status updates, or disputes.
- Warranties: Products and campaign rewards carry a 1-year limited warranty for manufacturing defects. Contact us to initiate warranty claims, subject to the same return process.
- Disputes: Contact us at wendytroob@troobshielding.com or 224-507-5757 to resolve payment or refund disputes before initiating chargebacks. We aim to resolve issues within 30 days, per Illinois consumer laws.
5. CRM Integration
We may sync call, purchase, or campaign pledge data with CRM tools (e.g., HubSpot) to manage customer interactions. Data is secured per our Privacy Policy. To opt out, contact wendytroob@troobshielding.com or 224-507-5757.
6. Intellectual Property
- Website content, logos, product designs, and campaign content (e.g., videos, descriptions) are owned by Troob Shielding. Campaign content uploaded by Users (e.g., campaign creators or backers) grants Troob Shielding a non-exclusive, worldwide, royalty-free license to display, reproduce, and promote campaigns. Users warrant they own or have rights to such content.
- No copying, distribution, or modification of our content or campaign materials is permitted without explicit permission, except for personal, non-commercial use.
7. Disclaimers
- No Warranties: Products, services, and campaign rewards are provided ‘as is,’ without warranties of any kind, express or implied.
- No Medical Claims: Troob Shielding makes no medical or health claims, and our products (including Troob’s Test and EMF-shielded items) are not FDA-approved. Schumann resonance generators, if offered, are experimental and not FDA-approved; no health benefits are guaranteed. Consult a healthcare professional for medical concerns.
- Availability: We are not liable for interruptions (e.g., website downtime, campaign suspension).
- Crowdfunding Risks: Crowdfunding campaigns are speculative. Troob Shielding does not guarantee campaign success, reward delivery, or financial returns. Backers assume risks of non-delivery or delays, as outlined in campaign descriptions.
8. Limitation of Liability
To the fullest extent permitted by Illinois and California law, Troob Shielding is not liable for indirect, incidental, or consequential damages. Total liability is limited to amounts paid by you (for purchases or pledges) in the past 12 months.
9. Governing Law and Dispute Resolution
- This Agreement is governed by the laws of the State of Illinois. Disputes will be resolved in the courts of Cook County, Illinois, unless otherwise required by California or federal law.
- For crowdfunding disputes (e.g., non-delivered rewards), contact us within 30 days at wendytroob@troobshielding.com. We will mediate between creators and backers, but final resolution lies with campaign creators.
- Please contact us first for resolution (30 days). If required by consumer protection law in your jurisdiction, you may have additional rights or venues for resolution.
10. International Users
- Taxes/Duties: You are responsible for customs fees for products or campaign rewards.
- Compliance: We align with GDPR (for EU users) and CCPA (for California users). Products and rewards meet U.S. standards; check local laws for compliance.
- International campaign backers are responsible for currency conversion fees and compliance with local crowdfunding regulations.
- Returns: Returns follow the same process as in the U.S.; shipping costs are your responsibility.
11. Termination
- We may suspend access or cancel campaign pledges for violations (e.g., fraud, prohibited use, misrepresentation, or failure to deliver rewards). User accounts for campaign creators or backers may be disabled for such violations.
- You may stop using our services or contributing to campaigns at any time. Refunds are subject to Section 4.
12. Changes to Terms
Updates will be posted on troobshielding.com with a new effective date. Continued use of our services or campaigns after updates constitutes acceptance of the revised Terms.
13. Contact UsEmail wendytroob@troobshielding.com or call 224-507-5757.
14. Equity Crowdfunding (if applicable)
Campaigns offering equity comply with SEC regulations (e.g., Regulation Crowdfunding). Investors must verify eligibility (e.g., accredited status where required). Troob Shielding is not liable for investment losses.
Troob Shielding – Your Partner in EMF Protection